You look at the receipt and decide to return the stuff to the company, you're not gonna get any use out of it. You pull up the webpage on your cellphone, find their number and call them. The phone rings for what seems like an enternity, until someone finally picks up. "Hello, Furry Fun," says a woman on the other line. "Hi," you say, "I recieved a package from your website that I didn't order and I wanted to send it back, the Skunk box set." "Oh did you?" She replies. "Well it's a good thing you're letting us know because that's the most expensive thing we got, why don't we get a box shipped to you and you can send it back." The two of you work out the details and the next day a box arrives on your doorstep and you ship the stuff back. A week passes by uneventfully until you get another call from her. "Hey, we just got the stuff back, as a thank you why don't you pick out something on our website & we'll ship it free of charge." You look at the website and mull it over until you tell her.